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PRIVACY POLICY

Novacaine Festival

Privacy Policy for Novacaine Festival.

Effective Date: 11/10/24

 

1. Introduction

Novacaine LTD  ("we", "us", or "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you attend our festival, visit our website, or interact with us online or offline. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

By attending the festival, purchasing tickets, using our website, or otherwise engaging with our services, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of personal information:

 

2.1 Personal Identification Information

  • Name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • Payment and billing information (credit/debit card details)

 

2.2 Device and Technical Information

  • IP address

  • Browser type

  • Operating system

  • Device identifiers

  • Geolocation data

 

2.3 Event Participation Information

  • Ticket purchase and event registration details

  • Access to festival zones or VIP areas

  • Surveys and feedback

  • Photos, videos, and other media content from the festival

 

2.4 Social Media Information

If you interact with us through social media (e.g., via Facebook, Instagram, Twitter), we may collect your social media handle, profile picture, and other publicly available information.

 

3. How We Use Your Information

We use your personal information for the following purposes:

 

3.1 Providing Festival Services

  • Processing ticket purchases and payments

  • Managing event entry and attendee lists

  • Sending confirmations and festival updates

  • Providing customer support

 

3.2 Marketing and Promotions

  • Sending newsletters, promotional materials, and special offers

  • Tailoring marketing messages to your preferences

  • Conducting surveys and gathering feedback

 

3.3 Security and Safety

  • Ensuring the safety and security of festival attendees

  • Monitoring and managing entry to restricted areas

  • Preventing unauthorized access or fraud

 

3.4 Improving Our Services

  • Analyzing website traffic and festival attendance

  • Enhancing user experience on our website and mobile app

  • Conducting research and analysis to improve the festival experience

 

4. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

 

4.1 Service Providers

We share your data with trusted vendors who provide services on our behalf, such as:

  • Ticketing platforms

  • Payment processors

  • Marketing agencies

  • Security services

 

4.2 Legal Requirements

We may disclose your information to authorities if required by law, to protect our legal rights, or to ensure public safety.

 

4.3 Sponsors and Partners

We may share non-sensitive information (such as event participation or survey data) with festival sponsors or partners for promotional and marketing purposes.

 

5. Your Data Protection Rights

You have the following rights regarding your personal data:

 

5.1 Access and Correction

You can request access to your personal information and ask us to correct inaccurate or incomplete data.

 

5.2 Deletion

You can request the deletion of your personal data, except where we are required to retain it by law or for legitimate business purposes.

 

5.3 Data Portability

You can request that we transfer your personal information to you or another organization in a machine-readable format.

 

5.4 Opt-Out

You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

5.5 Withdrawal of Consent

If we rely on your consent to process your personal data, you can withdraw that consent at any time.

 

6. Security Measures

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet can be guaranteed to be completely secure, and we cannot ensure or warrant the security of any information you transmit to us.

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies allow us to track your browsing activity, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

 

9. Children’s Privacy

Our festival is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe that we have unintentionally collected such information, please contact us, and we will take steps to delete it.

 

10. International Data Transfers

If you are accessing our services from outside of the United Kingdom, your data may be transferred to and processed in the United Kingdom, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

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