REFUND POLICY

Refund Policy for Novacaine Festival Merchandise

Effective Date: 21/11/24

Thank you for shopping with us!

We strive to deliver high-quality merchandise that meets your expectations.

However, we understand that issues may arise.

Please review our refund policy below.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

Defective or Damaged Products

If the product arrives damaged, defective, or with printing errors directly attributable to manufacturing or shipping.

Incorrect Orders

If the item delivered does not match the size, design, or colour as per your order confirmation.

Non-Delivery

If your order fails to arrive within 30 days after the estimated delivery date.

Conditions for Refund Requests

To qualify for a refund:

Submit your request within 7 day(s) of receiving the product.

Provide proof of the issue, including:

A clear photograph of the product showing the defect or error.

A screenshot of your order confirmation.

Refunds will not be issued for:

Buyer’s remorse or change of mind.

Incorrect order details provided by the customer (e.g., wrong size or address).

Refund Process

Submit a Refund Request

Evaluation of Request

Our team will review your case within 14 business days and respond with the outcome.

Resolution

Approved refunds will be processed to your original payment method within 7 business day(s).

If a refund is not approved, we may offer a replacement or store credit.

Exclusions

Because all our products are custom-made for each order, the following situations are not eligible for refunds:

Minor colour discrepancies due to screen calibration differences.

Slight variations in print placement or alignment.

How to Contact Us

For refund requests or any inquiries, reach out to us at:

We value your satisfaction and are committed to resolving any issues promptly and fairly.

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